How can we help?

Purr is a luxury handbag portfolio and peer-to-peer marketplace. Scan any bag to get an instant resale valuation, track your collection like an investment portfolio, and buy or sell directly to other collectors with fees 3-4x lower than traditional consignment sites.

Download the Purr app from the App Store (iPhone) or join the waitlist on our homepage. Signing up takes one tap with Apple or Google, or you can create an account with email.

Yes. Creating an account, browsing the marketplace, and your first 2 bag scans are free. After that, additional scans are available as a $4.99 one-time purchase, or unlimited with a Purr+ subscription. Selling is free to list — we take 10% of the sale price when your bag sells.

We support all major luxury handbag brands including Chanel, Hermès, Louis Vuitton, Dior, Gucci, Bottega Veneta, Saint Laurent, Fendi, Prada, Celine, Loewe, Goyard, The Row, Balenciaga, and more. See the full supported brands list. If you have a bag from a brand we don't cover yet, you can request it from your profile.

Open the app and tap the camera icon. Point your camera at the bag — full front view works best, but any angle will work. Purr identifies the brand, model, size, material, color, and hardware, and shows you the current resale value range with a confidence score.

Valuations are based on actual recent resale prices across major platforms, with more recent sales weighted more heavily. Bags with lots of comparable sales get a high-confidence valuation. Rarer pieces show a wider range. We're transparent about confidence — when we're not sure, we tell you.

The scan gives you an authenticity confidence score based on visual details, but photos alone cannot fully authenticate a luxury item. For buying decisions over $3,000, we recommend professional authentication. Purr offers add-on authentication via LegitGrails at checkout for $25.

If we can't confidently identify the exact model, we'll show you a generic description (e.g. "Quilted Shoulder Bag") and a conservative price range. You can always add manual notes. We'd rather give you an honest "we're not sure" than a confidently wrong answer.

Browse the marketplace, find a bag you love, and either buy it at the listed price or make an offer. Your payment is held in escrow — the seller doesn't get paid until you receive the bag and confirm it's as described.

Every purchase is protected. You have a 3-day inspection window after delivery to confirm the bag matches the listing. If there's a material issue (condition, authenticity, item not as described), you can open a dispute and we'll review. If the dispute is valid, you get a full refund and return the bag to the seller.

Two types of listings: "Buy Now" (fixed price) and "Open to Offers" (seller will consider offers). On any listing, you can submit an offer with a price and optional message. The seller has 48 hours to accept, decline, or counter. Accepted offers become active purchases immediately.

Shipping is paid by the buyer and included at checkout. Sellers get a prepaid label after the sale so they don't handle logistics. Costs depend on the bag's size and destination but typically run $20-40 domestically.

Returns are handled through the dispute process during the 3-day inspection window. Outside that window, sales are final. We recommend reviewing photos carefully and asking the seller questions before committing.

From your closet, tap any bag and select "Sell This." We pre-fill an asking price based on current market data, which you can adjust. Add photos, a description, and publish. First-time sellers complete a quick Stripe onboarding (5 minutes) so we can pay you out after a sale.

We take a flat 10% of the final sale price. That's it. No listing fees, no subscription required to sell, no authentication fees unless you opt in. For comparison, The RealReal takes 40-60%, and Fashionphile pays around 70% of resale via buyout.

If you're not ready to set a price, you can flip any bag in your closet to "Open to Offers." It appears in marketplace search without a listing price — interested buyers send you offers, and you accept, decline, or counter. No full listing required, no photos uploaded until someone offers.

Funds are released to your Stripe account once the buyer confirms receipt (or automatically 3 days after delivery if they don't raise an issue). From Stripe, payouts to your bank typically land within 2 business days.

We generate a prepaid shipping label immediately after sale. Print it, pack the bag securely (original box or dust bag if you have them), drop off at the carrier within 3 business days. Tracking is shared automatically with the buyer.

Listings don't expire — they stay active until you pause or delete them. You can adjust the price anytime. If you're getting views but no offers, consider lowering the price or switching to "Open to Offers" to see what the market thinks.

Every Purr scan includes a visual authenticity confidence score. For bigger purchases, we offer optional professional authentication via LegitGrails ($25 at checkout, results in hours). We require authentication on transactions over $3,000.

Open a dispute within the 3-day inspection window. Document the issue with photos. We review typically within 24 hours. If the bag is materially different from the listing (wrong condition grade, undisclosed damage, authenticity concern), you ship it back with a prepaid return label and get a full refund.

We work with UPS, FedEx, and USPS depending on the destination and bag value. Shipments over $2,000 include signature confirmation and insurance by default.

Currently US-only. International shipping is coming — join the waitlist to be notified when it launches in your country.

Yes. All shipments are insured up to the sale price, covered by carrier insurance plus Purr's own coverage. If a bag is lost or damaged in transit, you're made whole.

Purr+ is our premium subscription. It unlocks unlimited scans, unlimited closet items, sourcing (post and respond to requests), the wishlist agent that auto-matches new listings to your wants, and full price history and analytics. Platform fees stay the same 10% — Purr+ is about features, not fee discounts.

From your iPhone: Settings → [Your Name] → Subscriptions → Purr+ → Cancel. Web subscribers can cancel from the billing link in your account settings. Cancelling keeps your access active through the end of the current billing period. Your bags, scans, and data stay in your closet forever — nothing is deleted when a subscription ends.

Soft downgrade — nothing gets deleted. Existing bags stay visible in your closet. If your closet is over the 10-item free-tier limit, you'll see a gentle upgrade prompt but can still browse and sell. New scans beyond the free limit require a $4.99 one-time purchase or re-upgrading to Purr+.

Sellers are required to represent items honestly. Every listing includes AI authenticity signals. Buyers have a 3-day inspection window to raise concerns. Sellers who consistently list counterfeit or misrepresented items are removed from the platform and refunded to affected buyers from their accounts.

Report the listing or user from the app, or email trust@bypurr.com. We investigate all reports typically within 24 hours.

All payments are processed by Stripe. Your card data never touches Purr's servers. Stripe is PCI Level 1 certified and is the payment processor for Amazon, Shopify, and most of the internet.

We only collect what's necessary to run the app — account info, listing details, transaction records. We don't sell your data. Read the full Privacy Policy.

From Profile → Settings → Edit Profile. Usernames must be unique — if the one you want is taken, try a variation.

From Profile → Settings → Account → Delete Account. This is permanent. Active listings are removed, pending transactions are cancelled or completed as appropriate, and your data is deleted within 30 days. Transaction records are retained as required by law.

Yes. Profile → Settings → Export Data generates a CSV of your closet with current valuations. Useful for insurance documentation or personal records.

Email hello@bypurr.com and we'll respond within 24 hours. For urgent transaction or trust & safety issues, use trust@bypurr.com.

Yes — see Purr for Shops. We offer dedicated tools for inventory ingestion, bulk pricing, and a public shop profile.

We love feedback. Email hello@bypurr.com or DM us on Instagram.